Terms & Conditions

View Privacy Policy

Licences and Registration

© 2026 Arden Homes Pty Ltd ABN 68 146 213 970 (CDB-U 482 76). VIC Architect Reg No. 801466.

Arden Homes takes its responsibilities under the Privacy Act 1988 seriously and this policy details how we collect and use information about you.

Acknowledgement and acceptance of General Conditions

This site is owned and operated by Arden Homes (hereafter known as “The Organisation”). Your access to this site is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document. Your use of, and/or access to, this site constitutes your agreement to be bound by these General Conditions. The Organisation reserves the right to amend these General Conditions at anytime. 

Ownership of content

The materials displayed on this site, including without limitation all information, text, materials, graphics, software, advertisements, names, logos and trademarks (if any) on this site (“Content”) are protected by copyright, trademark and other intellectual property laws unless expressly indicated otherwise.


You must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute this content in any way except as expressly authorised in writing by The Organisation.

You may view this site using your web browser and save an electronic copy, or print out a copy, of parts of this website solely for your own information, research or study, but only if you keep all Content intact and in the same form as presented on this site (including without limitation all copyright, trademark and other proprietary notices and all advertisements).

You must not use this site or the information on this site in any manner or for any purpose which is unlawful or in any manner which violates any right of The Organisation or which is prohibited by the General Conditions.

Advertising and links to other websites

This site contains links to third party sites. These linked websites are not under the control of The Organisation, and The Organisation is not responsible for the content of any linked website or any hyperlink contained in a link website. The Organisation provides these hyperlinks to you as convenience only, and the inclusion of any link does not imply any endorsement of the linked website by The Organisation. You link to any such website entirely at your own risk.

Cookies

Arden Homes uses cookies on its website. A cookie is a piece of data that a website sends to your browser and which is then stored on your computer or other internet enabled device. As you browse the Arden Homes website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our advertising partner Google then enables us to present you with retargeting advertising on other sites based on your previous interaction with the Arden Homes website. You can visit this page to review Google’s privacy policy regarding the targeted advertising they provide on behalf of Arden Homes and how they collect and manage your personal information. You may be able to use your browser settings to manage cookies. These settings may include deleting all or some cookies, not accepting any cookies, or being notified when cookies are being used. Sometimes if you decide not to allow or accept a cookie, it may affect your use or the functionality of our website. You may also opt-out of Google’s use of cookies via this page.

Pricing

Prices published on the website are based on Arden Homes’ standard floorplan with standard inclusions and on the client providing a cleared, level and accessible site prior to construction. Prices apply to Melbourne metropolitan area building zones. Regional pricing may apply outside of these areas. Building zones are determined at the sole discretion of Arden Homes. Prices only valid on the date the Owner pays an initial fee and is subject to the Owner signing building contract.  Details of additional costings following investigations such as engineering, council and planning approvals, finance, soil and survey results, and third-party requirements, will be detailed in your building contract.  Bush fire, energy efficiency assessments and ocean corrosion protection costs will be provided after the initial assessment. Block widths noted are approximate and suitability may vary by Council or Developer Guideline requirements. Minimum block width and depth have been rounded up so some block widths required could be less and are façade dependant. Please discuss your block requirements with your Building & Design Consultant. For detailed home pricing, including details about standard inclusions for the house and charges for optional variations, please talk to one of our Building & Design Consultants. Items not included in the base price and not supplied by Arden include landscaping, window furnishings, wallpapers, decorative lighting, décor and furniture. Arden Homes reserves the right to alter design and specification, build zones, pricing and other product information without notice. 

Standard Inclusions

Arden Select Standard Inclusions are effective as of 2 June 2025. Inclusions are subject to availability and substitutions may be made where necessary. Arden Homes reserves the right to alter specifications and suppliers without notice. Arden Homes Pty Ltd ABN 68 146 213 970. Copyright 2025 Arden Homes Pty Ltd (CDB-U 482 76).

Exclusive offers

Promotions

General Terms

Offers differ between our design portfolio ‘A Series’, The Acreage Collection and The Lifetime Collection. Offers are excluded from Arden Built. If any offer is not taken, no further credits / discounts apply, not redeemable for cash, non-transferable, and excludes House & Land packages.

Promotions are subject to payment of the non-refundable acceptance fee of $5,000 within 14 days of the sales quote issue within the promotion period. A building agreement must be entered into within 90 days from acceptance fee payment. The offer is not available to customers who have previously paid a non-refundable acceptance fee or entered into a building agreement and is limited to one per building contract.

Images are for illustrative purposes only and to be used as a guide, may depict fixtures, finishes and features not supplied by Arden Homes and variations to the standard home design which may involve additional cost.

Arden Homes reserves the right to change inclusions, specifications, pricing, materials, suppliers or substitute items with equivalent products, without prior notice or obligation. 

Terms & Conditions specific to individual promotions will be outlined in the applicable brochures.

Please speak to one of our Building & Design Consultants at a display or visit ardenhomes.com.au for further information. 

Arden Pays

Available to approved applicants of MyChoice Home Loans Pty Ltd only. Approved applicants must enter into a construction home loan and an Interest Subsidy Agreement with Mortgageport Management Pty Ltd (Manager). Offer is not available on the land portion of the construction home loan. Eligibility criteria, fees, charges and Terms & Conditions apply. MyChoice Home Loans Pty Limited ACN 610 250 578 is an authorised Credit Representative (Number 485273) of Mortgageport Management Pty Ltd ACN 082 753 679 Australian Credit Licence 386360. This offer is only available when building a home with the NEX Building Group. Not available for bridging finance. Construction requirements apply, which includes a requirement that funds are to be retained by lender and paid directly to the builder at each progress payment stage. MyChoice Home Loans Pty Limited is 50% owned by NEX Building Group and as a result of introducing borrowers may receive a financial benefit as a result of its ownership in MyChoice Home Loans.


House of Rewards

If you refer a new customer to Arden Homes we will provide you with a $1,500 gift card to say thank you, ensuring the eligibility criteria below is satisfied.

  1. You must be an existing Arden Homes customer, that is, you have entered into an agreement with Arden Homes or any other NEX Building Group company previously.
  2. The person you are referring (the new Arden Homes customer) must not have built with or entered into an agreement with Arden Homes in the past six months.
  3. You cannot refer yourself.
  4. You cannot be an employee of any NEX Building Group entity or an immediate family member of an employee and neither can the new Arden Homes customer.
  5. Only one $1,500 gift card can be issued for each new construction contract.
  6. An electronic gift card will be sent by way of SMS to the mobile number nominated by you in the application form when the new Arden Homes customer pays their slab stage progress payment. If the referee utilises the Build Now, Pay Later promotion, the gift card will be sent when the customer pays the final payment at practical completion stage.
  7. The NEX Building Group may change the terms and conditions of the House of Rewards program at any time including the amounts, form of reward or termination of the promotion at its sole discretion.
  8. You agree to your personal information being collected and used by the NEX Building Group to confirm eligibility, to provide to the electronic gift card provider and for marketing purposes, please see mcdonaldjones.com.au for our privacy policy and commitment to you under the Privacy Principles.
  9. You have the permission of the new Arden Homes customer to refer them to Arden Homes and provide their personal details including telephone contact details.


If you are a new customer to Arden Homes and you have been referred by a person eligible for a $1,500 gift card, Arden Homes will reward you with a $1,500 MyChoice Design Studio voucher if you meet the eligibility criteria below.

  1. You must not have built with or entered into an agreement with Arden Homes in the past six months.
  2. You cannot refer yourself.
  3. You cannot be an employee of any NEX Building Group entity or an immediate family member of an employee and neither can the person referring you to Arden Homes.
  4. Only one $1,500 MyChoice Design Studio voucher can be issued for each new construction contract.
  5. The $1,500 MyChoice Design Studio voucher will be applied to your contract for you to spend on colour selections at the Arden Homes’ MyChoice Design Studio. The voucher cannot be redeemed for cash or be used as a reduction to the contract price.
  6. The NEX Building Group may change the terms and conditions of the House of Rewards program at any time including the amounts, form of reward or termination of the promotion at its sole discretion. You agree to your personal information being collected and used by the NEX Building Group to confirm eligibility and for marketing purposes, please see ardenhomes.com.au for our privacy policy and commitment to you under the Privacy Principles.

House and Land Packages

Standard Package

Arden Homes will provide a construction contract for the house and separately the owners will enter into a contract to purchase land directly from the landowner. This advertised offer is subject to availability, statutory approval and a successful settled land contract. Arden Homes reserves the right to change prices or inclusions advertised without notice. This package is based off a standard floorplan. Amendments may be required to the facade and/or house to comply with building regulatory setbacks and/or developer requirements. For more detailed home pricing, including details about the standard inclusions for the house and optional upgrades and variations, please talk to one of our consultants. 

First Home Owner package (under $750k)

The advertised package price assumes that the buyer is eligible for a $10,000 first home owners grant to achieve the advertised price. For more details on eligibility for the first home owners grant see https://www.sro.vic.gov.au/first-home-owner. Arden Homes will provide a construction contract for the house and separately the owners will enter into a contract to purchase land directly from the landowner. This advertised offer is subject to availability, statutory approval and a successful settled land contract. Arden Homes reserves the right to change prices or inclusions advertised without notice. For more detailed home pricing, including details about the standard inclusions for the house and optional upgrades and variations, please talk to one of our consultants.

User generated photography

By authorising Arden Homes to use your online images, you agree that Arden Homes:

  • has irrevocable, non-exclusive, royalty-free approval to use, reproduce, modify, publish and publicly display the content through any of our social media accounts, websites or digital platforms; and
  • is released from any liability for use of the image and/or content to the extent permitted by law.
  • You also agree and confirm you:
    • are at least 18 years old or if under 18 have permission from a parent or guardian;
    • own and control the copyright and or interest in the image and content, and it does not infringe any patent, trademark, copyright or other intellectual property of another;
    • have complied with all laws and regulations associated with acquiring and/or producing the content;
    • will not make available any material that includes an image or personal information of another person unless you have their consent;
    • will not demand payment, 

Disclaimer of liability

Whilst every endeavour has been made to ensure the accuracy of the information published on this Website, we do not provide any guarantees regarding the accuracy of the contents presented in this Website. You should independently consult independent financial and legal advisors prior to entering into a building contract.

Subject to any terms or conditions implied by law and which cannot be excluded, we accept no responsibility for any loss, damage, cost or expense (whether direct or indirect) suffered or incurred by you as a result of or in connection with your use of this website or any linked website or your reliance on any information published on or accessed through this website.

Photography, videos, virtual tours & illustrations

* Images, videos, virtual tours, floorplans and materials are for illustrative purposes only, sizes are approximate and may depict upgrade options which may not be provided by Arden Homes (including, without limitation, water features, stairs, furniture and décor) or may be available at an additional charge (including, without limitation, window furnishings and finishes).  Facade details such as entry doors and window sizing and placement may vary between façade types and house sizes.  You should refer to your working drawings, building contract, a Building and Design consultant for specific details.  We reserve the right to alter pricing, designs, inclusions and options without notice.

Privacy Policy

View Terms and Conditions

What are Arden Homes’ privacy obligations?

Arden Homes Pty Ltd’s (ACN 146 213 970) (Arden Homes, we, our, us) privacy obligations concern the collection, use, disclosure and storage of personal information.

In dealing with personal information, Arden Homes is subject to the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles and any applicable State or Territory privacy laws.

ARDEN HOMES’ PERSONAL INFORMATION HANDLING PRACTICES

What is personal information?

“Personal information” means information or an opinion (whether true or not, and whether it is recorded in a material form or not) about an identified individual, or an individual who is reasonably identifiable.

What personal information does Arden Homes collect and hold?

The types of information we collect and hold includes (but is not limited to) personal information about customers, prospective employees and contractors, which may include, for example, an individual’s name, title, email address, address, organisation, financial information (such as a customer’s bank statements and credit card details) and phone number.

We collect and hold personal information from individuals who communicate with us directly via telephone, email, in person, or through our website (including prospective employees and individuals who are contacting us on behalf of a business that wishes to engage our services or enquire about our products).  We may also collect your personal information from third parties for the purpose of conducting our business.  These third parties may include but are not limited to land agents, finance brokers and third party referrers.  We will only collect your personal information from third parties with your consent, unless it is unreasonable or impracticable to do so.

You can always choose to deal with us anonymously (or by providing a pseudonym), unless it is impracticable for us to deal with you on that basis.

We usually collect information directly from you when you visit a display centre, make a phone call, send us an email or submit personal information to us via our website or through a written application.  If you choose not to provide your personal information to Arden Homes this may affect your ability to enquire about or engage our services, enquire about prospective employment with us or utilise the functionalities of our website.

For what purposes does Arden Homes collect, hold, use and disclose your personal information?

You consent to us using your Personal Information for sending you information, including promotional material, about us or our products and services, as well as the products and services of our related entities and third parties, now and in the future.  You also consent to us sending you such information by means of direct mail, telemarketing, email, SMS and MMS messages. You can contact us using the contact details specified below if you do not want to receive marketing information from us or if you want to stop receiving telemarketing.

Some examples of the specific purposes for which we may collect, hold, use and disclose your personal information include the following:

  • responding to a business query regarding our products or services;
  • managing, operating and improving our website and services;
  • dealing with enquiries regarding prospective employment with us;
  • entering into a business transaction, including but not limited to providing quotes and orders; and
  • promoting our products, services and offers to you through a range of mediums, including but not limited to email, social media and third party online advertising on websites such as Facebook and Google.

Overseas disclosures

We may disclose your personal information to recipients which are located outside of Australia, including the United States of America.  We will only disclose your personal information to overseas recipients if you consent to the disclosure, if we have taken steps which are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles as required under the Privacy Act, or if the disclosure is permitted under the Privacy Act.

Arden Homes stores the personal information we hold on an internal secure computerised database which is located in Australia.

How can you elect to stop receiving marketing communications from us?

We may use your personal information to send you marketing and promotional information we will give you the option to opt out from that specific communication, including by using a link to unsubscribe from future communications.

When we use your personal information for targeted advertising on third party websites like Facebook, we will take reasonable steps to ensure that the third party provider gives you the option to opt out from targeted online advertising from Arden Homes.  If you wish to opt out of receiving sponsored advertisements from Arden Homes on Facebook, you can do so by firstly clicking the cancel symbol (X) on the top right corner of our advertisements on Facebook, and secondly, by contacting us directly to let us know.  As Facebook controls the display of your ad preferences, please refer to Facebook’s page titled About Facebook Adverts for an explanation on how to adjust your Facebook ad preferences, available at Facebook.

If you do not wish to receive direct marketing from us or from third parties engaged by us, please let us know by contacting us on 03-8787 1300 or at privacyofficer@ardenhomes.com.au.  By electing not to opt-out, we assume that you have given consent to receive similar marketing communications and advertising from us in the future.

How does Arden Homes use cookies?

A cookie is a small text file stored by the web browser software on your computer when you access our website.  You can choose to disable cookies through your web browser settings, but if you do this you may not be able to use the full functionality of our website.

We use cookies to maintain our website and enhance your experience when using our website.  We also use cookies as a method of targeting our advertising to you if you have previously visited our website via remarketing services including but not limited to, Google AdWords.  Third party vendors, including Google, may use cookies to show our advertisements to you when you visit websites owned by third parties.  You can opt out of Google’s use of cookies by adjusting your Google Ad Settings at http://www.google.com/settings/ads/onweb/, or alternatively, by visiting the Network Advertising Initiative opt out page, which is available at http://www.networkadvertising.org/choices/.

We will not attempt to identify anonymous users or your browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider’s log files.

Our website may contain links to other websites that are not controlled or owned by us.  We are not responsible for these websites, the privacy policies or practices of those websites, or for any consequences arising from your use of those websites.  We recommend that you read the privacy policies made available on those websites to understand their privacy practices.

External websites and webpages

Our website and this Privacy Policy may contain links to other websites that are not controlled or owned by us.  We are not responsible for these websites, their content or links, the privacy policies or practices of those websites, or for any consequences arising from your use of those websites.  We recommend that you read the privacy policies and any other relevant information made available on those websites to understand their privacy practices.

How does Arden Homes protect your personal information?

Arden Homes takes reasonable steps to protect personal information that is held by us from misuse, interference and loss, and unauthorised access, modification or disclosure.  We will permanently destroy or de-identify personal information we hold about you if we no longer need it for any purpose.

QUERIES, CONCERNS AND FURTHER INFORMATION

How can I access the information held about me and seek correction?

We have measures in place to ensure that the information we hold about you is accurate, complete and up-to-date before acting on it. If you learn that personal information we hold about you is inaccurate, incomplete or not up-to-date you should contact us so that your information can be updated.

If you wish to see what information we hold about you, you can ask for a copy of it.

We will not charge you for lodging a request for a copy of your personal information but you may be asked to pay a reasonable fee for the work involved in providing you with this information and for associated costs such as photocopying. You will be notified of any likely costs before your request is processed.

What if I have a complaint?

If you have a privacy complaint or concern, especially if you think your privacy has been affected or you wish to complain about a refusal to update or grant access to our records of your personal information, you should contact us as detailed below for an examination of your complaint. If after that you are still unhappy you can complain about a privacy matter to the Australian Information Commissioner. See www.oaic.gov.au for how to make a complaint.

We may update this Privacy Policy from time to time.  To see our most current Privacy Policy, please visit our website at www.ardenhomes.com.au or contact us.

How can you contact us?

Email:  hello@ardenhomes.com.au 

Phone: 03 8787 1300

Facsimile: 03 8787 1399

Postal address:  Ground Floor, 31 Dalmore Drive, Scoresby VIC 3179


Last updated: 4 June 2020