Once you have reached 4 weeks after key handover you will transfer over into the Arden After Care Program. During this period, you will be contacted by one of our friendly Arden Home Care’s Coordinator’s who will welcome you into the next stage of your journey.
We coordinate building inspections throughout your build with BSS Group - an award-winning firm of independent building consultants, engineers and architects specialising in stage inspections during your build.
You receive honest, expert, third-party advice at critical stages of your build - simply because we believe that’s the right way to build a home.
Across the course of your build, you will receive four independently certified reports. These reports cover building defects and quality along with relevant building codes and Australian standards as required.
Throughout these stages (slab, frame, fix, and final) a certified independent inspector conducts a thorough assessment, producing a comprehensive report for your peace of mind.
Along with our independent inspections, you are always welcome to engage your own external inspectors at any stage of your build. We fully support your right to seek further assurance - because transparency is at the heart of everything we do.
Your 50-year structural warranty requires three Arden Home Care inspections over a 24-month period, the first being three months post settlement. Our Arden service technician will check through your home and you can make us aware of any concerns you may have. The second inspection is at 12-months post settlement, with the third at 24-months.
Our team of experts delivers unmatched service across the full build journey. From the moment your build begins through to long after you’ve moved in, Arden Homes is committed to ensuring your home is built right, and that you have the independent documentation to prove it.
Each Arden home is made from TRUECORE® steel and is backed by the strength of a 50- year structural warranty^ from BlueScope Steel. Building with TRUECORE® means the frame is manufactured to meet Australian standards as referenced in the Building Code of Australia.
Refer to Brochure for what this warrenty does not include.
As part of our commitment to our customers, Arden Homes understands that emergency assistance may be required when a situation is inhibiting the safe occupation and use of any Arden Homes dwelling and, therefore, requires urgent attention. Arden Homes provide you with 12 months RACV Emergency Home Assist. With one year of RACV Emergency Home Assist, open the door to your new Arden Home knowing your supported when you need help fast.
Your complimentary RACV Emergency Home
Assist subscription includes:
RACV Emergency Home Assist: 13 46 63
For non-emergency related warranty and maintenance issues, please call 03 8787 1300.
If there is a life threatening or emergency situation, the Police, Ambulance or Fire Brigade service should be called: Dial 000
Refer to Brochure for further details.
3-Month Arden Cares Visit
Scheduled approximately 3 months after settlement.
Your first inspection takes place three months after you settle into your home — a critical window when your property is settling and any early concerns can be identified and resolved before they develop further. Our team will conduct a thorough walk-through of your home, inside and out, covering all key structural and functional areas.
What We Check
Upon conclusion of this visit, a report will be provided to you detailing any concerns.
Why It Matters
Catching issues early means simpler, faster resolutions — and ensures your warranty coverage remains fully intact from the outset.
This inspection sets the foundation for your home’s long-term health.
12-Month Arden Cares Visit
Scheduled approximately 12 months aftersettlement.
At the one-year mark, your home has experienced its first full cycle of seasons — heat, cold, rain, and everything in between.
This inspection is your opportunity to ensure that any movement or wear caused by natural environmental changes has not compromised your property’s structural integrity or placed your warranty at risk. Our team will carry out another comprehensive assessment, reviewing all critical areas of your home and flagging anything that requires attention.
What We Check
Upon conclusion of this visit, a report will be provided to you detailing any concerns.
24-Month Arden Cares Visit
Scheduled approximately 24 months after settlement.
Your third and final scheduled Arden Cares inspection takes place at the two-year mark. By this stage, your home is well established, and this visit serves as a definitive review to confirm everything remains in excellent order and your warranty is fully protected going forward. Our team will complete a final comprehensive assessment and provide you with clear guidance on any maintenance or actions recommended to keep your warranty valid for the full 50 years.
What We Check
Upon conclusion of this visit, a report will be provided to you detailing any concerns.
At Arden, the safety of our clients and staff is our top priority. To ensure a smooth and secure working environment, we kindly ask that you prepare your home before our team arrives. Please move any furniture away from the areas where our team will be working and ensure that pets are either put outside or safely secured in another room. Additionally, we recommend keeping small children at a safe distance while our team uses various tools and products. By taking these simple steps, you help us create a safe and efficient space for everyone involved.
The products in your home are covered under direct warranty from their respective manufactures. For any warranty related concerns please contact the Arden Cares Coordinator and they will be able to assist you. You can also refer to the manufactures contact list attached in your handover pack if required.
We recommend annual servicing and general maintenance on multiple products throughout your home: please refer to all owner manuals and manufacturer product information for items in your home that require regular maintenance and servicing, this includes items such as garage door, termite barrier and air conditioner.
To have your structural concerns reviewed, you will need to contact our Arden Home Care team either by email or phone to discuss your concerns further. The team may request that you send through any photos of your concerns to allow the team to review further. You will be notified if your concerns are covered under structural warranty.
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